Privacy Policy

PRIVACY POLICY

Last Updated: August, 2026

Cougar Clean LLC (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting our website, requesting services, or communicating with us by phone, email, or text message.

This Privacy Policy explains how we collect, use, store, and protect your information.

Information We Collect

We may collect personal information that you voluntarily provide, including but not limited to:

Full name

Phone number

Email address

Physical address

Property or service-related details

Communication preferences

Any information submitted through contact forms, quote requests, or SMS opt-ins

We may also automatically collect limited technical data such as IP address, browser type, and device information for website functionality, analytics, and security purposes.

How We Use Your Information

We use the information collected to:

Provide estimates and perform requested services

Communicate regarding appointments, scheduling, and service updates

Respond to inquiries and customer support requests

Send service-related notifications via phone call, email, or SMS (with consent)

Improve website performance and customer experience

Maintain internal records for business operations

We do not sell, rent, or share your personal information with third parties for marketing purposes.

SMS & Text Messaging Communications (A2P Compliance)

By submitting your phone number through our website, forms, or other communication channels, you consent to receive transactional and service-related text messages from Cougar Clean LLC.

Message types may include:

Appointment confirmations

Estimate notifications

Service updates

Follow-up communications

Message frequency varies based on interaction.

Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP.

For help, reply HELP or contact us directly.

We do not send unsolicited marketing messages without proper consent.

Mobile Information Sharing

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Mobile information collected for SMS communications will not be sold, rented, or distributed to third parties, except as required to operate our messaging services or comply with legal obligations.

Consent & Opt-In Practices

We only collect phone numbers and email addresses that are voluntarily provided by users. Consent may be obtained through:

Website contact forms

Quote request forms

SMS opt-in forms

Direct communication initiated by the customer

All communications comply with applicable federal regulations, including the Telephone Consumer Protection Act (TCPA) and A2P messaging standards.

Data Sharing & Third Parties

Your personal information may be accessed by trusted service providers strictly for business operations, such as scheduling systems, CRM platforms, payment processors, or communication tools. These providers are contractually obligated to safeguard your data.

We may disclose personal information if required by law or to protect our legal rights.

Cookies & Tracking Technologies

Our website may use cookies or similar technologies to enhance functionality and analyze site traffic. These tools do not collect personally identifiable information unless explicitly provided by you.

You may adjust your browser settings to disable cookies if desired.

Data Security

We take reasonable administrative and technical measures to protect your personal information from unauthorized access, misuse, or disclosure. While no system is completely secure, we follow industry best practices to safeguard your data.

Your Rights & Choices

You have the right to:

Request access to your personal information

Request correction or deletion of your information

Withdraw consent for communications at any time

To exercise these rights, please contact us using the information below.

Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in laws, technology, or business practices. Updates will be posted on this page with a revised effective date.

Contact Information

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Cougar Clean LLC

Matthew Kenney, Owner

7237 Lookout ct Augusta ks 67010

Phone: (316)494 5326